1. Refund Eligibility
We offer a 14-day money-back guarantee for all new subscriptions. To be eligible for a refund:
- Request must be made within 14 days of initial purchase
- Account must not have violated our Terms of Service
- Refund applies to first-time purchases only
- Account must not have been previously refunded
2. Refund Process
To request a refund:
- Contact our support team at [email protected]
- Include your account email and reason for refund
- Our team will review your request within 48 hours
- If approved, refund will be processed to original payment method
3. Non-Refundable Items
The following are not eligible for refund:
- Subscription renewals after the initial 14-day period
- Accounts that have violated our Terms of Service
- Custom development or setup services
- Enterprise plans with custom pricing
4. Refund Timeframe
Once approved:
- Credit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
- Bank transfers: 7-14 business days
5. Cancellation Policy
You may cancel your subscription at any time:
- Access remains active until the end of current billing period
- No partial refunds for unused time
- Cancellation prevents automatic renewal
6. Special Circumstances
We may consider refunds outside the standard policy in cases of:
- Extended service outages
- Technical issues preventing service use
- Billing errors
7. Contact Information
For refund requests or questions about this policy, please contact:
- Email: [email protected]
- Support ticket: Through your dashboard
- Response time: Within 24 hours