Refund Policy

1. Refund Eligibility

We offer a 14-day money-back guarantee for all new subscriptions. To be eligible for a refund:

• Request must be made within 14 days of initial purchase
• Account must not have violated our Terms of Service
• Refund applies to first-time purchases only
• Account must not have been previously refunded

2. Refund Process

To request a refund:

1. Contact our support team at [email protected]
2. Include your account email and reason for refund
3. Our team will review your request within 48 hours
4. If approved, refund will be processed to original payment method

3. Non-Refundable Items

The following are not eligible for refund:

• Subscription renewals after the initial 14-day period
• Accounts that have violated our Terms of Service
• Custom development or setup services
• Enterprise plans with custom pricing

4. Refund Timeframe

Once approved:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days

5. Cancellation Policy

You may cancel your subscription at any time:

• Access remains active until the end of current billing period
• No partial refunds for unused time
• Cancellation prevents automatic renewal

6. Special Circumstances

We may consider refunds outside the standard policy in cases of:

• Extended service outages
• Technical issues preventing service use
• Billing errors

7. Contact Information

For refund requests or questions about this policy, please contact:

• Email: [email protected]
• Support ticket: Through your dashboard
• Response time: Within 24 hours